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Help & Support

Learn how things are done in Kandarasi, then reach our team directly if you need a hand.

How things are done

A quick walkthrough of the Kandarasi way of working, from setting up to getting paid.

Getting started

  1. 1Create an account with your email and a password you type twice to confirm.
  2. 2Register your company — name, KRA PIN, contacts — to unlock the workspace.
  3. 3Add your team under Users & Roles and give each person admin, manager or staff access.
  4. 4Running more than one company? Switch between them from the picker at the top of the sidebar.

The daily workflow

  1. 1Add a customer with their contact details under Customers.
  2. 2Create an LPO against that customer, listing the items, quantities and prices.
  3. 3Record a delivery note as goods leave — pick the LPO and tick off the quantities delivered.
  4. 4Raise an invoice from the delivered goods; VAT and due dates come from your Settings defaults.
  5. 5Record payments against the invoice — the balance and status (unpaid, partial, paid) update on their own.

Editing & printing

  1. 1Use the Edit action on any row to fix details, change items or add new ones.
  2. 2Use the Print action to produce a clean copy of LPOs, delivery notes, invoices and reports with your company header.
  3. 3Deleting is protected: a customer with documents, or an invoice with payments, must be cleared from the bottom up.
  4. 4Payments amounts never change — if you typed the wrong amount, delete the payment and record it again.

Settings & staying on top

  1. 1Under Settings > Documents, set your default due days, tax rate and payment terms — new invoices pick these up.
  2. 2Under Settings > Appearance, switch light or dark mode, change the accent colour and choose compact spacing.
  3. 3The Debts page gathers every invoice with a balance; print the list to chase follow-ups.
  4. 4Reports show sales by customer and period so you always know who owes what.

Talk to us

Still stuck? Our team replies fast on both channels.

Quick support

Start a WhatsApp chat with the Kandarasi team.

+254 732 930 730Chat on WhatsApp

Help center email

Send us your question and we’ll get back to you.

help@kandarasi.comSend an email